Privacy Policy

Privacy Policy

for Client Convert

SMS Terms of Use & Text Messaging Privacy Policy

Effective Date: February 25, 2026

PART 1: SMS TERMS OF USE

TEXT MESSAGING TERMS OF USE

By “Opting In” to or using a “Text Message Service” (as defined below) from Client Convert, you accept these Terms & Conditions.

This agreement is between you and Client Convert. All references to “Client Convert,” “we,” “our,” or “us” refer to Client Convert, 90 W Myoak Dr, Eugene, OR 97404.

DEFINITIONS

“Opting In,” “Opt In,” and “Opt-In” refer to requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, responding to, or otherwise consenting to receive one or more text messages or automated communications.

“Text Message Service” includes any arrangement or situation in which we send one or more messages addressed to your mobile phone number, including text messages (such as SMS, MMS, or successor protocols or technologies), and messages generated or delivered by automated systems, including artificial intelligence (AI) systems.

“Automated Communications” refers to text messages, phone calls, or other communications generated, initiated, or delivered in whole or in part by automated systems, including AI-powered assistants and virtual agents.

CONSENTING TO TEXT MESSAGING & AUTOMATED COMMUNICATIONS

By consenting to receive text messages and automated communications from us, you agree to these Text Messaging Terms and Conditions, as well as our Terms & Conditions and Privacy Policy, incorporated herein by reference.

AI & AUTOMATED SYSTEMS DISCLOSURE

Client Convert uses artificial intelligence (AI) and automated systems to provide certain services, including but not limited to:

  • AI-powered phone agents that may answer inbound calls, qualify leads, and provide information about our services or our clients’ services
  • Automated text messages including appointment confirmations, reminders, follow-ups, service updates, and check-ins
  • AI-assisted responses to your inquiries via text message
  • Automated outbound calls for appointment scheduling, reminders, and follow-ups

By opting in to our services, you acknowledge and consent to receiving communications that may be generated, initiated, or delivered by AI or automated systems. You may be interacting with an AI agent rather than a human during phone calls or text message exchanges. You may request to speak with a human representative at any time.

E-SIGN DISCLOSURE

By agreeing to receive text messages, you also consent to the use of an electronic record to document your agreement. You may withdraw your consent to the use of the electronic record by replying STOP to any text message.

COSTS OF TEXT MESSAGES

We do not charge you for the messages you send and receive via this Text Message Service. However, message and data rates may apply. Depending on your plan with your wireless or other applicable provider, you may be charged by your carrier or other applicable provider.

FREQUENCY OF TEXT MESSAGES

Client Convert may send you text messages for the following purposes: appointment confirmations, appointment reminders, follow-ups regarding your inquiry or service, service updates, and check-ins related to ongoing services.

We may send you an initial message providing details about the service. After that, the number of text messages you receive will vary depending on how you use our services and your interactions with us. Message frequency varies. You may also receive messages in response to your direct communications with our team or automated systems.

OPTING OUT OF TEXT MESSAGES

If you no longer want to receive text messages, you may reply to any text message with STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. After unsubscribing, we may send you a single confirmation of your opt-out via text message. Opting out of text messages does not affect communications you receive through other channels (email, phone calls, etc.) unless you separately opt out of those.

To opt out of AI-powered phone calls, you may contact us directly at the contact information below and request to be placed on our do-not-call list.

PART 2: TEXT MESSAGE SERVICE PRIVACY POLICY

TEXT MESSAGE SERVICE PRIVACY POLICY

We respect your privacy. This section describes how we collect, use, and protect information in connection with our Text Message Service and automated communications, including AI-powered phone calls and text messages.

INFORMATION WE COLLECT

In connection with our Text Message Service and automated communications, we may collect the following information:

  • Your mobile phone number
  • Your name and contact information you provide
  • The content of text messages you send and receive through our service
  • Your opt-in and opt-out status and consent records
  • Call recordings and transcripts from AI-powered phone interactions (where disclosed and consented to)
  • Information about your inquiry, service request, or project details
  • Appointment scheduling information

HOW WE USE YOUR INFORMATION

We use the information collected through our Text Message Service and automated communications to:

  • Transmit your mobile messages and respond to your inquiries
  • Send appointment confirmations, reminders, follow-ups, service updates, and check-ins
  • Qualify and route leads to the appropriate service provider or team member
  • Improve the quality and accuracy of our AI and automated systems
  • Maintain records for compliance and quality assurance purposes

INFORMATION SHARING

We may share information collected through this service with platform providers, phone companies, AI service providers, and other vendors who assist us in the delivery of mobile messages and automated communications. These service providers are bound by appropriate confidentiality obligations.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Nonetheless, we reserve the right to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect our rights or property.

DATA RETENTION

We retain your opt-in consent records and related text messaging data for a minimum of five (5) years to comply with applicable regulations, including TCPA requirements. Other personal information collected through the Text Message Service will be retained in accordance with our general Privacy Policy. You may request deletion of your data by contacting us at the address below, subject to our legal retention obligations.

DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect the information collected through our Text Message Service and automated communications from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

YOUR RIGHTS

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

COOKIE & TRACKING PRACTICES

Our website uses cookies and similar tracking technologies for the following limited purposes:

  • CRM Tracking: We use cookies to identify and track customer interactions across our website so we can associate your activity with your contact record in our customer relationship management (CRM) system. This helps us provide more relevant and timely service.
  • Advertising: We use cookies from advertising platforms (such as Google Ads and Meta) to measure the effectiveness of our advertising campaigns, track conversions, and deliver relevant ads to you on other websites. These cookies may be placed by third-party advertising partners.
  • Session Management: We use session cookies to maintain your browsing session, remember your preferences, and ensure our website functions properly. These cookies are temporary and are deleted when you close your browser.

We do not use cookies for purposes beyond those described above. We do not sell cookie data or use it to build profiles for unrelated third-party marketing.

Managing Cookies: You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website. Most browsers allow you to refuse or delete cookies; consult your browser's help documentation for instructions specific to your browser.

Third-Party Cookies: Some cookies on our website are placed by third-party services (such as Google and Meta) that operate under their own privacy policies. We encourage you to review the privacy policies of these third parties for more information about how they use your data.

APPLICABILITY

This Text Message Service Privacy Policy applies to your use of the Text Message Service and automated communications and is not intended to modify our general Privacy Policy, incorporated by reference above, which may govern the relationship between you and us in other contexts.

CONTACT US

For questions, support, or to exercise any of your rights under this policy:

Company: Client Convert
Address: 90 W Myoak Dr, Eugene, OR 97404
Phone: 321-221-5323
Email: [email protected]
Website: https://www.clientconvert.net